Refund Policy
How refunds work for credits and generations. This is a translation; the Korean version prevails if they differ.
Effective: November 2, 2026
Failed generations
If a generation fails or is canceled, the credits held for it go back to your balance automatically. You do not need to ask.
Refunds of credits
- Within 7 days of payment, you can get a full refund of unused credits. If you have used some, we refund the rest.
- After 7 days, you can still ask for a refund of your remaining credits. We may deduct actual costs such as payment fees, up to 10% of the remaining credits.
- Generations that produced a result are not refundable, because delivery of the digital content has begun. If a service failure stops you from getting the result, we will deliver it again or refund it.
- If you cannot use the service because of our fault, we refund your remaining credits with no deduction.
- To request a refund, email gonnabe@thezet.io. Refunds go back to the original payment method, and the refunded amount is taken from your credits. Refunds for payments outside Korea are processed through Lemon Squeezy.
Credit validity
Credits can be used for 365 days from the purchase date. See the Terms of Service for details.